Hours
Spa & Studio
9am-9pm 7 days a week
Motel
8am-mid 7 days a week
Dance & Convention Room
9am-9pm
Hours are subject to change.
Policies and Information
Appointments & Reservations
We request clients to make an appointment 2 weeks prior to arrival. Clients 17 years or younger require parental consent and must be accompanied by a parent or guardian for spa services. We reserve the right to deny service to anyone due to unfit behavior or omission of any information on client consent form.
Cancellation Policy
We have a 48hr. Cancellation policy for all spa services and motel reservations. We are very strict in honoring our policy and we ask all guests to respect and understand the cancellation policy. The customer will be charged full price for any spa service or motel reservation for no-shows or late cancellations.
Gratuities
Gratuity is not added on to the service. We respect the clients' satisfaction for each service and gratuity is left at your discretion.
What should I bring?
We highly recommend all guests to leave valuables in a safe place. Cleopatra’s Health & Wellness Spa is not liable for lost or stolen items. Feel free to wear comfortable clothing.
Day of arrival
Please check in 20 minutes prior to appointment. Our staff will have you fill out an intake form and walk you to the locker room. We provide comfortable robes and slippers for your appointment. Enjoy a refreshing drink in our relaxation room before your appointment. Remember all treatments end on time to ensure excellent quality of service for each individual client.
After the service
Your therapist or technician will walk you to the relaxation room providing a special mineral tonic from the hot springs in Poland or Goju Juice.
Payments
Visa
MasterCard
Discover
Cash
No personal checks accepted
Smoking
Cleopatra's Health & Wellness Spa is a smoke-free spa conductive to a refreshing and healthy environment.
Cell phones & Pagers
Please turn off all cell phones or pagers prior to arrival at the spa. We ensure high-quality service and strive to create a relaxing and peaceful stay.